HP Officejet Pro 8710 keeps going offline

[KateKWS]

I've reset wireless connection multiple times and have strong signal. 

I am able to print test pages and at times it will reconnect. Then drop the signal and goes offline. 

HP Print Scan Doctor app runs only when it will connect to wifi and offers no solutions for offline message. 

"Make sure your device is not asleep" is not helpful.

[Kumar0307]

@KateKWS, Welcome to the HP Support Community!

I understand you are facing intermittent connectivity issues. Let us try these steps:

Restart the wireless router, the printer, and the PC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Once the printer is connected, assign a static IP address to the printer

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[B_Will]

Try setting a static IP(Manual IP) on the printer.

Here is my setting for network 192.168.2.x