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HP OfficeJet Pro 9015e All-in-One Printer

Solution:  Turn off the error correction mode on the printer and you can now send and receive faxes.  Go to fax>setup>preferences>error correction mode turn off

1 REPLY 1
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Hi @msellers,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Thank you for sharing the solution to the fax-sending issue with the HP Officejet Pro 9015e. Disabling the error correction mode can indeed resolve this problem. For users encountering similar issues, following these steps can help.

 

  1. Navigate to the fax setup menu on your HP Officejet Pro 9015e printer.
  2. Locate the preferences section within the fax settings.
  3. Look for the option labeled "Error Correction Mode" or something similar.
  4. Disable or turn off the error correction mode.
  5. Save the changes and exit the settings menu.

 

After disabling the error correction mode, you should be able to send faxes successfully. Remember to test the functionality to ensure that the issue has been resolved.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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