cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
jimmyg08
New member
2 1 0 0
Message 1 of 4
163
Flag Post

HP Officejet pro 9025-wireless network option no longer available

HP Recommended

Hello, I have an HP Officeject pro 9025 all-in-one printer which has been installed for a little over a year.  I connected the printer to the wifi at my house and it has been working via that wifi connection ever since.  Very little has changed with my wifi since installation.  

2 weeks ago, I started noticing that I couldn't print so I looked at the printer console.  When I went into the network connections on the printer, there was a message that an "ethernet cord was not plugged in".  I couldn't find the wifi network option that I originally used to setup the printer.   I also notice that the blue light next to the printer console is not lit.  I am usually able to fix technical issues but I've been working this one for a while and I can't figure it out.  I did several things including plugging in to ethernet and running HP diagnostics and printer software, to no avail.

Finally yesterday I decided to reset the printer to factory settings and start over.  When the printer turned on, it started going through the setup like it did when I first got it.  As I was going through the setup wizard, I noticed that the blue wireless light was on.  When I got to the wireless setup, it worked fine and I set the printer up on my wireless network again and tested it...it worked! 

I thought I had it fixed, but then today I tried to print something and it didn't work.  When I went to look at the printer, I had the same problem....the blue wifi light was off, it was not connected to the wifi and when I went to the networking menu, there was an error message that said the eithernet cable was not plugged in.  There was no menu item to setup wireless networks.   The printer is too old for warranty work, only by a few months.  I have looked online and haven't seen many issues like this, and the ones I did find online, had no resolutions.  This can't be a one-off issue.  Does it sound familiar to anyone and does anyone have a resolution?  Thanks very much in advance!   

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
28,006 27,850 1,521 1,616
Message 2 of 4
Flag Post
HP Recommended

@jimmyg08

 

Welcome to the HP support community.

 

I understand that the wireless settings are disabled on your printer, I am glad to assist you.

You might have to reset the printer settings.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
jimmyg08
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi thanks very much for your help.  I have done cold resets several times and it works to turn on the WiFi on the printer and gets the printer working normally.  Unfortunately after running for a couple of hours the WiFi will turn off (no blue light) and I will get the message that no Ethernet cord is plugged in.  I’ve done this several times same result.  I have no idea where to go from here.  

Was this reply helpful? Yes No
sandytechy20
HP Support Agent
HP Support Agent
28,006 27,850 1,521 1,616
Message 4 of 4
Flag Post
HP Recommended

@jimmyg08

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation