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‎10-08-2020 02:34 PM

HP Recommended
Product: HP Photosmart 5520 All-in-One Series
Operating System: Microsoft Windows 8.1 (64-bit)

I'm sorry if this comes across as crass, but I am at my wit's end...

 

About a month or so ago, we had to get a new wireless router installed. Since then my HP Photosmart 5520 has not been able to connect to the wi-fi & I cannot print anything. I can't even try a wired connection as we no longer have any of the hook-ups. I have tried power-cycling both the router & printer, I have tried resetting the router, & I have gone into the router settings to get the MAC address recognized (as per the printed report).  None of this has worked, what else do I do? 

Category:
4 REPLIES 4

‎10-10-2020 03:04 PM

HP Recommended

@MC121880

 

To reconfigure the printer, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change.

 

Additionally, refer to the document Connect to a Wireless HP Printer for help.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎10-10-2020 03:20 PM

HP Recommended

Unfortunately, it still didn't help. I keep getting the same message about the MAC address even though I supposedly fixed it.

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‎10-10-2020 04:06 PM

HP Recommended

@MC121880

 

I'd further suggest you contact your ISP and ask them to add the printer's mac address to the exception list.

 

This should work. Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎10-12-2020 02:15 PM - edited ‎10-12-2020 02:20 PM

HP Recommended

Okay, the printer gives the message that it's connected. However, when I try to print,  I get a message that the printer is in an "Error" state. At the ISP's suggestion,  I re-downloaded & installed the software, but keep getting the same message.

 

What's the error in question?

 

Nevermind, I had the wrong default Printer it prints now.

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