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Common problems for Connectivity Issues
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New router from Xfinity. Cannot enable wifi to HP Photosmart 6520 printer.  Solution given is : If MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address to the list of permitted devices for your wireless router before continuing.  
Added the address to the provided hardware address to the MAC, then got new message on the test results under Settings: NO Filtering--Fail.
Anyone know what needs to be changed in order to allow the router to connect to the printer???

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