HP Photosmart 6525 connection to router

[DavidGM]

Moved to a new city. Printer always was able to connect to the internet with no problems. In new home, it sees the network and I enter the password, but connection fails. Called internet provider but they could not solve the problem and said I should contact HP, but it is out of warranty, so no support. I tried every way to connect, but nothing works.

[Max3Aj]

Hello @DavidGM, Welcome to the HP Support Community!
 

Thanks for posting your question. I'm here to help you get things back on track.
I understand you're having trouble connecting your HP Photosmart 6525 e-All-in-One Printer to your new Wi-Fi network after moving. Let's walk through some steps to get your printer reconnected.

Restart Everything

• Power off your printer, router, and computer/mobile device.
• Wait 30 seconds, then power on the router first.
• Once the router is fully up, turn on the printer and your device.

Check Wi-Fi Network Compatibility

• Ensure your router is broadcasting a 2.4 GHz network. The Photosmart 6525 does not support 5 GHz.
• If your router combines 2.4 GHz and 5 GHz under one SSID, try separating them temporarily.

Reconnect the Printer to Wi-Fi

• On the printer's control panel, go to Setup > Wireless > Wireless Setup Wizard.
• Select your network name (SSID) and enter the password carefully (case-sensitive).
• If it fails, try moving the printer closer to the router during setup.

Reset Network Settings (Optional)

If the above doesn’t work:

• Go to Setup > Wireless > Restore Network Defaults.
• Then repeat the Wireless Setup Wizard steps.

Update Printer Firmware

Outdated firmware can cause connectivity issues.

• Visit the HP Software and Driver Downloads page and search for your printer model.
• Download and install the latest firmware using a USB connection if Wi-Fi isn’t working.

Additional Tips

• Avoid special characters in your Wi-Fi password if possible.
• Ensure MAC address filtering is not enabled on your router (or add the printer’s MAC address to the allowed list).

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!
 

Warm regards,

Max3Aj

HP Support

[DavidGM]

Thanks! Most of the things I have tried multiple times. I will try the Update Printer Firmware next. Xfinity says they do not do MAC address filtering, but getting to one of their support people is nearly impossible, so I cannot be sure that is true or not.

[Max3Aj]

@DavidGM, Thank you for your response. 

Please do give it a try and keep us posted. 

Take care and have a great day.

Max3Aj

HP Support

[DavidGM]

It did not work. I am sick of trying. This worked fine before we moved. Now I am having a problem with my brand-new HP Laser Printer and there is no option for phone support that I can find. I have spent HOURS on HP sites in a never-ending loop. It literally says "How would you like to connect with us?" but there is NO option to connect to anyone but a virtual assistant that CANNOT understand the problem. 

 

[Max3Aj]

@DavidGM, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support