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‎10-14-2023 12:30 PM

HP Recommended
Product: HP Photosmart 7520 e-All-in-One Printer
Operating System: Microsoft Windows 11

I just upgraded to the Arris Surboard G36 modem/router with Xfinity. I read through some articles and I separated the dual band. I now have a separate SSID for the 5G and 2.4G bands. I have my phone, and laptop on the 2.4g network too. I tried to connect the printer to the 2.4g network using the Wireless Setup Wizard, put in my wifi password multiple times but it won't connect. I tried resetting the printer to factory settings and tried to re-connect but still unsuccessful. This printer is about 10 years old now. Is it just time to upgrade? If so, what HP Officejet printer works with 5G bands? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2023 12:45 PM - edited ‎10-14-2023 01:07 PM

HP Recommended

Page 48 of the 7520 users manual indicates that the printer supports WPA and WEP

Windows 11 no longer supports WEP and according to this document there is a bug in windows 11 causing problems with WPA.  

 

There is a firmware update to the 7520 printer to improve security.  Possibly the firmware added WPA2 or WPA3 compatibility.  Otherwise try that regedit fix for WPA

https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-7520-e-all-in-one-printer-series/5199...

 

Wi-Fi recommendations https://support.apple.com/en-us/HT202068

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

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‎10-14-2023 12:45 PM - edited ‎10-14-2023 01:07 PM

HP Recommended

Page 48 of the 7520 users manual indicates that the printer supports WPA and WEP

Windows 11 no longer supports WEP and according to this document there is a bug in windows 11 causing problems with WPA.  

 

There is a firmware update to the 7520 printer to improve security.  Possibly the firmware added WPA2 or WPA3 compatibility.  Otherwise try that regedit fix for WPA

https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-7520-e-all-in-one-printer-series/5199...

 

Wi-Fi recommendations https://support.apple.com/en-us/HT202068

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
2 people found this reply helpful
Was this reply helpful? Yes No
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