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‎03-29-2022 11:19 AM

HP Recommended
Product: HP Photosmart 7525 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Request for HP Tech Support for Printer/Modem wireless operation - Sync Problem

Scan Doctor 5.6.4 fixed part of my problem by restoring my HP Photosmart 7525 printer icon back to my Control Panel printer list; and changing my default printer from 'ePrint+Jet Advantage' to the HP7520 Series. However, with the USB cable connected directly between the printer and the computer, the printer shows up as active and working/printing properly; using the printer Set-up Wizard the IP address will not show up on the printer so I still can't go online with my CentryLink C4000LZ Modem. I've talked with CenturyLink Tech. Support. They did what they could do and set the modem security setting to 'WPA-WPA2-Personal' which is as close as they can strap this modem to the security requirement of ['WPA-PSK'; Encryption 'Automatic (AES or TKIP)'], as shown on my printer's 'Wireless Network Test Results' page. Can you help me with either a Security Software patch, or Security upgrade, or a work around to sync my printer with my modem for wireless operation? I can be reached at 8509748947. Thanks

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