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HP Recommended
HP Photosmart D110
Microsoft Windows 10 (32-bit)

I have an HP Photosmart D110 printer that has been running fine until this past weekend.  It is connected in wirelessly through home router.  Laptop Computer is Windows 10.  Suddenly printer is OFFLINE and absolutely every hint I have found on line to get it to connect does not work.  I have tried reestablishing the connection via the printer to no avail.  I run Wireless diagnostics via the printer and it says everything is fine yet it still shows Not Connected.

 

Anybody got any hints?  Or do I simply have a printer gone bad.

1 REPLY 1
HP Recommended

@Serani, Welcome to the HP Support Community!

 

I understand you are not able to print wirelessly from the computer. Let us try these steps:

 

Restart the wireless router, the printer, and the PC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Are you using the HP Solution Center? The solution center will not work anymore.

Click here to download the printer driver if not already installed. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.