HP Print and Scan Doctor not working Network test fail Signal Test fail

[h3lpm3ihav3prob]

Hi, i recently get a HP DeskJet 3762 all-in-one printer

I followed the set instructions, and i did print a page, don't know how.

Yesterday I try to print for the second time, but the printer resulted offline.

I ran test by pressing the information and wireless button, following the instruction of the virtual agent.

As far as tests, the 'signal strenght' and 'signal quality' were 'not run', while the 'wirless on' and 'wireless working' passed.

The 'Network Name (SSID) Found' resulted 'FAIL'.

I try downloading the last version of the HP Print and Scan Doctor, several times. It complete the 'extraction', it creates a desktop item of the software but it does not open.

I followed the suggestions found in this forum but none of them worked for me.

I'd really appreciate some help.

Thank you in advance 

[Echo_Lake]

@h3lpm3ihav3prob

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
• What's the Wi-Fi light status on the Printer(Blinking or Steady)? 

While you respond to that, let's try these steps: 

• To prepare your printer for a wireless connection, restart the printer, computer, and router. 
• Turn the printer off, and then wait 10 seconds. 
• Disconnect the printer power cord from the printer. 
• Turn off the computer or the device you are trying to print from. 
• Connect the printer power cord to the printer, and then turn on the printer. 
• Disconnect the power cord from your wireless router, and then wait 10 seconds. 
• Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off. 
• Turn on the computer. 

Hope this helps! Keep me posted for further assistance.
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