HP Printer is refusing to connect to the internet. Pls help.

[srithesri]

My HP Envy 7640 named Gracie is not connecting to the internet. We have it, then we print a little, then it goes off the internet and it doesn't want to come back on. Maybe it doesn't like the internet? I chatted with the virtual assistant but that was no help. Could you please help me. 

[Dragon-Fur]

@srithesri 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

We name our printers, too.  Smiling.

Gracie is perhaps having trouble with Web Services.

Web Services is subject to every hitch, glitch, and block that is part of connecting to the Internet in general with the added "bonus" of  having to connect to HP Services at the end of that journey.  Web Services then recognizes the printer and hands it to whatever service is "next".  For example, Web Services might hand your printer to ePrint, Instant Ink, or certain Cloud services.

Start here

HP printers - Cannot connect to Web Services

What else?

Web Services might be sensitive to your DNS setup.

Could be the provider, could be the interim connection at that moment, could be gremlins.

You could try Restarting the router that controls your network - next restart the computer(s) and the printer.

Consider, if you can stand it:  Switch off your phone(s), and Restart those devices.

Consider the netsh reset options for your Windows machine.

What else can we do?

Dragon Words:

Wait for Web Services to come back and start working.

No one outside of HP proper has any control, access, or troubleshooting ability beyond what we have within our own network and machines.

Web Services is not subject to our scrutiny, our oversight, or our questions about when, if, or how the service works.

Web Services, like ePrint, is there, it's free, it generally works.

Loss of service attributable to HP is generally less common and lasts a short timer -- a few minutes, an hour... or days.

If there is a loss of Web Services that is due to servers or services in or at HP, the company will be aware -- like other critical services, HP watches these things.   HP will fix the problem(s) on their side as quickly as they can do.

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References / Resources

How (and Why) to Perform a netsh winsock reset on Windows

HP Smart / HP Connected - Website Support Troubleshooting, How-to

HP Connected - Web Services

Example >> How to

 HP Printers - Turn On Web Services

And

HP Printers - Turning Off Web Services 

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What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 7640 e-All-in-One Printer series 

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