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‎07-04-2024 07:09 PM

HP Recommended
Product: HP ENVY 6452e All-in-One Printer

I successfully connected my printer to my computer. I printed a page and everything was fine. I created an HP Instant Ink account and registered my printer. I downloaded the HP Smart app and there is a green check mark and a Ready next to my printer and the ink levels show. When I click on the Get Supplies tile it asks me to connect the printer so I go through the steps and get stuck on a screen that says "We cannot find your printer over Wi-Fi lor Ethernet" with a message code 409. I cannot get past this to order ink, but the printer shows connected to my wifi through ethernet. I have tried connecting to ethernet and wifi and end up stuck in the same place. please help.

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