HP Printers - 'Invalid Passphrase' Error when changed Wi-Fi router

[Atito2022]

I recently change my router and since then my printer can't connect to my network via wireless. I tried multiple options, resetting everything, downloaded HP drivers, etc. Nothing works. I finally  installed the printer via USB and then try to covert it to wireless but always get an error that the wifi password is incorrect even though it is sccurate and other devices are connected. I then search for this latest errors and found this post below

https://support.hp.com/us-en/document/c05240288 

Followed the steps to get the firmware but when I go to HP and look for a firmware update for my equipment, there is no firmware available. The same link says that if firmware update is not available, to contact HP support, so posting the issue here  and hoping I can get some kind of solution.

[Jay_G24]

Hi @Atito2022,

Welcome to the HP Support Community

I'd like to help!

I understand you are receiving an invalid passphrase error 

To assist better -

1. I would like to know, is your router set to work on a 2.4 GHz network or a 5 GHz network band?
2. Are you trying to connect your printer to your home network or public network?
3. What is the status of the wireless light on the printer, steady or blinking?

Let me know!

[Atito2022]

Hi. Thanks for the questions. Answers are: 5ghz, home network, blue light is blinking. 

[Jay_G24]

The printer supports only a 2.4 GHz network, I recommend you try and connect the printer to the compatible network.

Hope this helps!

Keep me posted

[Atito2022]

Hi. The router is both 2.4 and 5 ghz. Both channels are enabled. 

[Atito2022 · Accepted solution]

I set up a WiFi extender in the 2.4 ghz channel and connected the printer to the extender  that solved the issue

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us. 

Have a great day ahead!

[Jose12341]

Necesito la IP

[RodrigoB]

Hi



Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



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