HP SMART SHORTCUT PRINTER/ SCAN ISSUES

[angelmebe]

I keep getting asked to sign into the HP Smart Icon on my computer, and then it doesn't connect to the internet.  Why do I have to keep signing in.  Should this not just connect to my printer automatically and allow me to scan.  

I have HP Officejet Pro 9012e all in one printer and Apple Mac OS Monterey

Many thanks for your help

Best wishes

Mandy 

[Nal_NR]

Hi @angelmebe

Welcome to the HP Support Community.

I understand that you are facing issues with scanning. 

Do you have an HP Connected account?  You will need that to sign into HP Smart and enjoy a host of benefits that a registered user enjoys.

Yes, you may have to sign in.

The application has always worked better when you are signed into your HP Connected / HP Smart account.

If the application now requires it, well, there you go.

HP makes decisions on all HP software and application management.

You may refer to this document here. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @angelmebe,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.