HP SMART TANK 585 direct wifi incorrect password

[Alyista]

Just purchased HP Smart Tank 585

and i couldn’t connect to it directly 

it shows to me in the networks but when i put the password provided inside the printer & printed on printer status report it tells me incorrect password 

i even tried the 12345678 password 

any help?

[A_Gayathri · Accepted solution]

Hi @Alyista ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble connecting your HP Smart Tank 585 to its Direct WiFi network due to a password issue, here are a few things you can try:
 

Check the Password: Make sure you're using the exact password provided on the printer status report. Sometimes, there can be a typo or extra spaces that are easy to overlook.

Reset the Printer’s Network Settings:

• On the printer’s control panel, go to the Wireless menu.
• Select Settings or Network Setup.
• Choose Restore Network Settings. This will reset the network settings on the printer to default.
• After resetting, try connecting to the printer's WiFi network again.

Verify Printer Status Report:

• Print the status report again to ensure you have the most recent password.
• Check if there is a “WiFi Direct” section on the report which shows the correct password.

Update Printer Firmware:Update the firmware on an HP printer

• Make sure your printer’s firmware is up to date. You can check for updates through the printer’s control panel or the HP Smart app on your iOS device.

Manual Setup:

• Try setting up the printer’s WiFi Direct password manually:
  • On the printer’s control panel, go to the Wireless or Network menu.
  • Look for WiFi Direct settings.
  • Change the password to something simple, like 12345678, and save the settings.

Reconnect to the Network:

• Forget the printer’s network on your iOS device.
• Reconnect by selecting the printer’s network again and entering the new or corrected password.

Check for Interference:

• Ensure that there are no other devices or networks that might be interfering with the connection.

Refer to this document: HP Smart Tank 585 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Alyista]

It worked with me! Thanks