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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎06-14-2026 11:24 AM

HP Recommended

Both printer and PC on same wifi but the HP Scan and Capture says, "Device cannot be found".

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1 ACCEPTED SOLUTION

Accepted Solutions

‎06-16-2026 07:21 AM

HP Recommended

Hello @jejones59, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP printer.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please let me know the printer's name and the model number along with the network setup of the HP device so that I can assist you further?

 

However, in the meantime could you please follow the steps provided below and give us an update?

1. We would suggest that you try the HP Scan software.

2. Could you please download and install the FULL feature printer software from HP for your operating system:

 

3. The following resource will help you:

http://123.hp.com/us/en/

4. Key is in your printer model, Operating System and download & install the FULL feature software.

5. Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Take care and have an amazing day! 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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1 REPLY 1

‎06-16-2026 07:21 AM

HP Recommended

Hello @jejones59, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP printer.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please let me know the printer's name and the model number along with the network setup of the HP device so that I can assist you further?

 

However, in the meantime could you please follow the steps provided below and give us an update?

1. We would suggest that you try the HP Scan software.

2. Could you please download and install the FULL feature printer software from HP for your operating system:

 

3. The following resource will help you:

http://123.hp.com/us/en/

4. Key is in your printer model, Operating System and download & install the FULL feature software.

5. Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Take care and have an amazing day! 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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