HP Set Up not showing up on available wi-fi networks

[hamdown]

I changed network providers.  I'm trying to get Envy 6400 printer to connect to the new network but it's not seeing it.  When I go to HP help it says to select HP Set up on available wi-fi networks but that's not showing up either.  My phone, tv and laptop all connected to the new network immediately, but I can't get the printer online.  Any advice you can give is appreciated.

[Rainbow23]

Hi @hamdown,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

We appreciate you for doing business with HP.

I see that you are facing issues with connecting your HP ENVY 6400 All-In-One Printer to your wi-fi network.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network:

Step 1: Restore the printer to its network defaults.

On the back of the printer, press and hold the Wireless button for 5 seconds. This will put the printer is in the Auto Wireless Connect (AWC) setup mode.

When the printer is in the AWC setup mode, the Edge lighting will glow purple, pulsing from the middle outward, repeating.

Step 2: Connect the printer to the device using the HP Smart app:

1. Uninstall HP Smart App if it is installed. Go to 123.hp.com from a browser on your phone or computer and install the HP Smart app.

2. Make sure your mobile device is connected to your wireless network.

Note: Make sure that Bluetooth is turned on. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)

3. Open the app and then add your printer.

- If your printer displays, continue to the next step.

- If your printer does not display, tap the Plus sign to select a printer from the list of found printers or set up a new one, and then follow the on-screen instructions.

You may also refer to this document

Let me know if this works.

Take care and have a good day.

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