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‎12-10-2021 07:26 AM

HP Recommended
Product: HP ENVY 5032 All-in-One Printer
Operating System: Other

Hi

Using macOS Monterey 12.0.1 and cannot log onto the HP Smart App, it is stuck on Loading HP account.

 

I am now stuck without the ability to scan as I have to log into my account to do that (??)

 

Any help much appreciated - have uninstalled and reinstalled the app to no avail.

 

Thank you!!

Category:
19 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2021 10:35 AM

HP Recommended

Hi @Brian9000,

 

I'd like to help!

 

To assist better -

 

  1. How is the printer connected to the device USB or wireless?
  2. What device are you using the printer with, a Windows computer, Mac, Android, or an iPhone? 

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

View solution in original post

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7 REPLIES 7

‎12-13-2021 10:35 AM

HP Recommended

Hi @Brian9000,

 

I'd like to help!

 

To assist better -

 

  1. How is the printer connected to the device USB or wireless?
  2. What device are you using the printer with, a Windows computer, Mac, Android, or an iPhone? 

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎12-15-2021 03:53 AM

HP Recommended

I have the same problem and I'm using a MacBook (OS Monterey is the latest operating system upgrade for mac desktop/macbook) and I'm connected wirelessly.  I've uninstalled and reinstalled the hp smart app but it still just hangs.  Please help - the whole reason I have this printer is to scan documents so I can send to the office as I work remotely. Printer is HP Envy6430e

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‎12-15-2021 03:59 AM

HP Recommended

Looks like it is an issue with HP Smart compatibility with Monterey. Until HP update HP Smart I think we are stuck.

Was this reply helpful? Yes No

‎12-15-2021 07:12 AM

HP Recommended

Hello,

I received my new printer Office Jet Pro 9022e, two hours ago and I had the very same problem (stuck Loading HP account).
I was on mac OS 12.0.1 Monterey too.

Luckily,  a 12.1 version was released recently (on Dec 7th?), and it has solved my problem: I was able to sign in.

I hope this works for you too.

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‎12-15-2021 07:17 AM

HP Recommended

Thank you just downloading now hopefully this will do it just like you 

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‎12-15-2021 07:54 AM

HP Recommended

Yes, after a major update to 12.1 all works now. Hooray

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‎12-16-2021 02:24 PM

HP Recommended

Came across HP Utility and HP Easy Scan - which is a separate app but built into HP Utility? - they seem to work on Mac with Monentery. Printer asked me download 'Utility' when I touched 'scan' on the printer - I had deleted HP Smart App at this time.

HP Easy Scan is on the app store if HP Utility is not an option that appears.

 

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