HP Smart App won’t recognize my Officejet 4500. Been thru all troubleshooting steps

[KBnavy1957]

I am trying to use the ho smart app to scan documents on my officejet 4500 all-in-one. I am connected via USB, and the app won’t recognize the printer. I have downloaded the scan doctor, uninstalled and reinstalled the full feature set from Hp support with no success.

i am able to print documents, but not scan anything.

[TEJ1602]

@KBnavy1957, Welcome to HP Support Community!

Print and scan jobs can fail if a driver is not installed or there are connectivity or status issues.

• Driver not installed: To install the print driver, use the Diagnose & Fix feature or go to 123.hp.com.

• Poor network connection: The network connection between the printer and the app is poor, and the app is unable to accurately obtain the printer status. Move the printer and computer closer to the wireless router. Try printing even if the app continues to display "offline."

• No network connection: The printer is no longer connected to the network or is not connected to the same network as your Windows device. Make sure the printer is connected to the same network as your device.

• Printer is in sleep power saving mode: The printer is in sleep mode or in power saving mode. Touch the printer control panel or press a button on the printer control panel to wake the printer, and then try printing even if the app continues to display "offline."

• Printer is off: Some printers have a feature to schedule a time to automatically turn off the printer. Make sure the printer is turned on and in a "ready" state, and then try printing even if the app continues to display "offline."

If the previous suggestions did not resolve the issue, go to Using HP Print and Scan Doctor (Windows).

Refer to the document HP Printers - Install and Use the HP Smart App for additional help.

Hope this helps! Keep me posted. 

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