HP Smart: Forgot password and cannot need to reset/remove it.

[HouTex]

~2-1/2 years ago I thought it'd be an excellent idea to set up a password on my printer that totally disables the onscreen menus. It probably was at the time as our daughter was rather casual in how she used many things and I spent a lot of time fixing them.

Now I need to get into my Wireless configuration and can't because I can't remember the password.

Does anyone know how to reset either the printer or HP Smart so I can get my printer working again?

If so, many, many thanks.

[Irfan_06]

Hi @HouTex,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Click on this link and enter the email ID or username to log into your HP smart app.

See if it gives you an option to create a new password or reset the password to your account.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[HouTex]

Sorry but this solution did not work.

Broken link.

[Irfan_06]

Hi @HouTex,

Click on this link and enter the email ID or username to log into your HP smart app.

See if it gives you an option to create a new password or reset the password to your account.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[HouTex]

I was able to change my HP account password but I do not see where, in HP Smart, I have the option to reset the printer password.

[Irfan_06]

Hi @HouTex,

As you see an option to change the password on the HP smart app.

Were you able to change the printer password?

Take care and have a good day.

Irwin6

HP Support

[HouTex · Accepted solution]

No, there was no option to change the password on my printer.

Please close the ticket though as I've moved on and have purchased a Canon printer.

[Irfan_06]

Hi @HouTex,

I am sorry to hear that you were not able to change the password for your printer.
This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support