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Common problems for Connectivity Issues
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HP Recommended
HP ENVY INSPIRE 7200E ALL IN ONE
Microsoft Windows 10 (64-bit)

I have a HP ENVY INSPIRE 7200E ALL IN ONE printer.  I have installed the HP Smart printer app on my smart phone.  The app will not connect to the printer as it is not listed therefore not supported.

Can I use the HP 7100 series selection instead or is there a better option?

 

TIA

1 REPLY 1
HP Recommended

@GALAW 

 

Welcome to the HP Community --

 

All the printer models in this Inspire Series are supported by HP Smart.

 

Search results:

Results for "HP ENVY INSPIRE 7200E ALL IN ONE" (6) 

 

No, you cannot use drivers from the "7100" series - the 7100 is a much older printer series - not related to your printer model type.

 

 

Not sure where the problem is located - but it's not one of the printer not being supported.

Might be as simple as your version of OS on the phone is unsupported or the network connection.

 

References - Places to check / adjust the setup

 

Note, If using a supported Android phone / OS,

Consider / Try

Mopria Print & Scan – Designed for Android

Print From Android 8 and Higher FAQ

 

Download / Install the Mopria App for Android

Google Store > Mopria Print Service App

 

Troubleshoot printing issues with Mopria Print Service (Android)

 

========================================================

 

Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

 

Reminder:

For Android

 Google Play Store - HP Smart

 

Compatibility

Requires Android 9.0 and up

 

 Google Play Store - HP Print Service Plugin

 

HP Print Service Plugin for Android   HP Printers - Printer isn't available error (Android)

 

========================================

 

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

 

“Print Anywhere” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

 

Mobile Print – HP Smart - Why is the printer offline or not showing up in HP Smart?

Checkpoints

  • For example:  Check network and Web Services requirements if the printer connection is lost when using Print Anywhere.
  • Printer discovery and status updates can take up to 45 seconds. If you are on a cellular or different wireless network, wait several seconds and try again. Swipe down on the HP Smart home screen to force a refresh.
  • Make sure the computer or mobile device is connected to a local or cellular network with internet access.
  • Connect the printer to a wireless network with internet access and make sure Web Services is enabled.
  • Sign into the HP Smart app with the same credentials used to claim the printer on the HP Smart website.
  • Android: Enable location permissions for the HP Smart app, and make sure the printer was added to the HP Smart app while using the same wireless network as your mobile device.
  • Important >> Make sure the version of HP Smart is the latest version of the app – all devices where the app is installed must be running the latest version of the app for that platform / device type.

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

Results for "HP ENVY INSPIRE 7200E ALL IN ONE" (6)

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.