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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- HP Smart Mobile App doesn't support my printer.

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08-26-2023 08:56 AM
I have a HP ENVY INSPIRE 7200E ALL IN ONE printer. I have installed the HP Smart printer app on my smart phone. The app will not connect to the printer as it is not listed therefore not supported.
Can I use the HP 7100 series selection instead or is there a better option?
TIA
08-26-2023 09:17 AM
Welcome to the HP Community --
All the printer models in this Inspire Series are supported by HP Smart.
Search results:
Results for "HP ENVY INSPIRE 7200E ALL IN ONE" (6)
No, you cannot use drivers from the "7100" series - the 7100 is a much older printer series - not related to your printer model type.
Not sure where the problem is located - but it's not one of the printer not being supported.
Might be as simple as your version of OS on the phone is unsupported or the network connection.
References - Places to check / adjust the setup
Note, If using a supported Android phone / OS,
Consider / Try
Mopria Print & Scan – Designed for Android
Print From Android 8 and Higher FAQ
Download / Install the Mopria App for Android
Google Store > Mopria Print Service App
Troubleshoot printing issues with Mopria Print Service (Android)
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Mobile Printing – Mobile Options for Printers
Start here
Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.
Open the section for your printer series > Find your printer and supported applications.
HP Printers - Mobile Printing Solutions Compatible with HP Printers
HP Smart (Mobile) >>> Download / Install - How-to - and FAQ
HP printer setup (HP Smart app)
Read the FAQs
For example:
What is the HP Smart app and its requirements?
And / or
What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
And / or
Why can't I connect my wireless printer or print over the network?
Reminder:
For Android
Compatibility
Requires Android 9.0 and up
Google Play Store - HP Print Service Plugin
HP Print Service Plugin for Android HP Printers - Printer isn't available error (Android)
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>>> Terms of Use >>> HP Smart – formally HP Connected – Services Terms of Use
“Print Anywhere” Supported on Select Printers
HP Printers - Print Anywhere with the HP Smart App
NOTE: If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.
Mobile Print – HP Smart - Why is the printer offline or not showing up in HP Smart?
Checkpoints
- For example: Check network and Web Services requirements if the printer connection is lost when using Print Anywhere.
- Printer discovery and status updates can take up to 45 seconds. If you are on a cellular or different wireless network, wait several seconds and try again. Swipe down on the HP Smart home screen to force a refresh.
- Make sure the computer or mobile device is connected to a local or cellular network with internet access.
- Connect the printer to a wireless network with internet access and make sure Web Services is enabled.
- Sign into the HP Smart app with the same credentials used to claim the printer on the HP Smart website.
- Android: Enable location permissions for the HP Smart app, and make sure the printer was added to the HP Smart app while using the same wireless network as your mobile device.
- Important >> Make sure the version of HP Smart is the latest version of the app – all devices where the app is installed must be running the latest version of the app for that platform / device type.
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Results for "HP ENVY INSPIRE 7200E ALL IN ONE" (6)
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