HP Smart Mobile Fax

[kbgrandi]

I have a HP ENVY 6055 all in one printer. I downloaded HP Smart app to send mobile faxes. I've had the printer over a year and every time I hit mobile fax, it gets stuck on the circle arrow loading screen. It eventually works after backing out then hitting mobile fax, literally 20 different times. Something is wrong and I've called HP numerous times to no avail. They said they would investigate the issue and get back to me. Never heard back. Does anyone know why the mobile fax won't stop loading? Thank you so much for any help you are able to provide! 

[Kumar0307]

@kbgrandi, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to use the mobile fax feature on the HP Smart app.

Make sure the app is up to date.

You may also reinstall the app and check if that helps.

For more info on mobile fax, click here.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[kbgrandi]

I have already tried that. I've Uninstalled it, reinstalled. I've cleared the cache, cleared the data, I've granted all the permissions. I've even contacted the developer of the app, no response. Something is wrong and no one is able to provide a solution.

[kbgrandi]

 This is the screen after I hit mobile fax. It stays like this indefinitely until I exit the app.

[Kumar0307]

@kbgrandi

I understand your concern. Let me escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!