HP Smart Printing can’t find our m227

[Bob6033]

HP Smart Printing can’t find our m227

[Garp_senchau]

@Bob6033, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Printer Power & Connection

Make sure the printer is turned on.

If it’s a wireless setup, confirm the printer is connected to the same Wi-Fi network as your computer or phone.

For USB, ensure the cable is securely connected.

Restart Devices

Restart your printer, computer or phone, and your Wi-Fi router.

Printer’s Network Status

On the printer control panel, check if the wireless icon shows connected or any error message.

You can print a Network Configuration page from the printer menu to verify its IP address and network status.

Update/Reinstall HP Smart App

Make sure you have the latest version of the HP Smart app.

If needed, uninstall and reinstall the app.

Add Printer Manually

In HP Smart, try adding the printer manually using its IP address (found in the Network Configuration page).

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,