HP Smart Software will not connect to printer

[realtanu]

This is a repost of question asked three months ago.  All software is up-to-date. I am using my iPhone to take photos of documents at this point.  

https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/HP-Smart-Cannot-Find-Printer-But-...

Product: HP OfficeJet Pro 9015 All-In-One Printer

Operating System: Microsoft Windows 10 (64-Bit)

I've had an HP OfficeJet Pro 9015 for over a year.  For reasons unclear to me, the HP Smart software stopped working.  Today, the HP Smart software cannot find the printer. However, Windows was able to find the printer and get it to scan.  Yet, HP Smart still cannot find the printer. 

I've tried:

1. Rebooting my computer

2. Uninstalling and re-installing the HP Smart software

3. Power cycling the printer

4. Trying to add the printer using manual IP address into HP Smart software during "Find Printer"

5. Successfully confirmed the printer is connected to the network (with a test page printed as well)

6. Uninstalling and re-installing the printer through Windows (which was able to find the printer immediately) 

Thank you 

[Dragon-Fur · Accepted solution]

@realtanu 

Welcome to the HP Community Forum.

If you are asking about HP Smart Windows application, the following might be helpful.

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Consider

Restart everything, including the router that controls your network.

No Joy?

Reset HP Smart Application

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_3

If the app Reset does not work

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9015 All-in-One Printer 

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[realtanu]

As mentioned in the original post, I already tried these items (to the full uninstall and install) and it did not work. 

[Dragon-Fur]

@realtanu 

OK.  I missed that you tried the Restart Everything and the HP Smart Reset.

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

[realtanu]

On a lark, I tried the RESET after a WIndows Update... and IT WORKED!!!!!!  

THANK YOU!  🤗

[Dragon-Fur]

@realtanu 

Excellent.

You are welcome.

Good that it's fixed!

Happy Printing.

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"