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‎04-05-2025 11:42 AM

HP Recommended

Hello! I recently bought HP 580 Smart Tank and I have been trying to pair with my HP laptop. I am 100% certain they are connected over the same network but it fails. Error on smart app says my computer was connected to a different network. Please send help. Thank you!

1 REPLY 1

‎04-07-2025 08:55 AM

HP Recommended

Hi @Ehreeka,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Network Configuration

  • Verify that both the printer and the laptop are indeed connected to the same WiFi network.
  • Sometimes, connecting to different frequency bands (e.g., 2.4 GHz vs. 5 GHz) can cause issues. Make sure both devices are on the same band if your router supports dual-band.

Restart Devices and Network Equipment

  • Turn off your printer, laptop, and router for 60 seconds and then turn them back on. This can clear any network glitches.

Validate Network Settings on Printer

  • Use the printer's control panel to verify the network settings.
  • Make sure the network name (SSID) and password are entered correctly.

Reconnect Printer to Network

  • Disconnect the printer from the WiFi network and reconnect it.
  • Use the HP Smart app to set up the printer again, ensuring that you select the correct network.

Use HP Smart App

  • Open the HP Smart app on your laptop.
  • Follow the on-screen instructions to add your printer. If it says your computer is on a different network, re-check the laptop's network connection.

Update Firmware and Drivers

 Kindly refer to this link to update your printer firmware.

 

Firewall and Antivirus Settings

  • Sometimes, firewall or antivirus software can block the printer from connecting. Temporarily disable these and try connecting again.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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