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Common problems for Connectivity Issues
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‎10-18-2024 11:40 AM

HP Recommended
Product: HP Smart Tank 7001 All-in-One

My printer keeps saying it is "offline" despite multiple troubleshooting steps I have already taken that generally work (turning off/on the printer, unplugging the printer, hitting the "x" and "Wifi" button at the same time, resetting my router, etc.). Nothing has worked.  I went through the Virtual Assistant to seek help, but it only gave me most of the same troubleshooting I had already done.  One step it mentioned was to go to "advanced settings" in the app, but it won't even allow me to click on "advanced settings".  In the virtual assistant, I asked for live tech support when everything else failed, but I received no help there because apparently my warranty just expired last month.  My printer is just over a year old, and still works very well, with exception of now suddenly being unable to reconnect to the Wifi after the warranty has now expired. I desperately need to print something for an event tomorrow.

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1 person had the same question
1 REPLY 1

‎10-18-2024 12:13 PM

HP Recommended

hello @Angel2_ , how are you ?

 

Please, try the procediures below:

 

https://support.hp.com/us-en/document/ish_2026537-1681507-16

 

Best regards

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