HP Smart Tank 7300 series will not connect to Wi-Fi

[mikemolino]

My HP Smart Tank 7300 Series will not connect to Wi-Fi

[A_Gayathri]

Hi @mikemolino,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Smart Tank 7300 Series printer isn't connecting to Wi-Fi, here are steps to troubleshoot and resolve the issue:

Basic Checks

Ensure Printer is Powered On:

• Confirm the printer is powered on and the control panel is responsive.

Verify Wi-Fi Signal:

• Ensure your Wi-Fi network is active and functioning. Check if other devices can connect to it.

Printer and Router Placement:

• Place the printer within 6–8 feet of the router for optimal connectivity.

Wi-Fi Band Compatibility:

• The HP Smart Tank 7300 supports 2.4 GHz networks but might not support 5 GHz. Ensure you're connecting to a 2.4 GHz network.

Troubleshooting Steps

Restart Devices:

• Power off the printer, router, and your computer.
• Turn the router back on, wait for it to stabilize, then turn on the printer.

Reset Network Settings:

• On the printer control panel:
  • Navigate to Settings → Network Setup → Restore Network Settings.
• This resets the Wi-Fi configuration.

Reconfigure Wi-Fi Setup:

• Use the HP Smart App:
  1. Open the HP Smart app on your computer or mobile device.
  2. Select Add Printer and follow the on-screen instructions to reconnect the printer.
• Alternatively, use the Wireless Setup Wizard from the printer's control panel:
  • Settings → Network Setup → Wireless Setup Wizard.

Update Printer Firmware:

• Connect the printer to your computer via USB temporarily.
• Use the HP Smart app or HP's website to check for and install firmware updates.

Advanced Steps

Router Configuration:

• Ensure the router is not blocking the printer's MAC address.
• Disable features like MAC filtering or enable the printer's MAC address in the router settings.

Disable VPN/Firewall:

• If you're using a VPN or firewall on your computer, temporarily disable it while setting up the printer.

Try Wi-Fi Direct:

• If standard Wi-Fi fails, you can use Wi-Fi Direct to print:
  • On the printer, enable Wi-Fi Direct via Settings → Network Setup.
  • Connect your device directly to the printer's Wi-Fi Direct network.

I hope this helps. 

Take care and have a good day.

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