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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-07-2025 08:07 AM

HP Recommended
Operating System: Microsoft Windows 11

Printer does not see wifi when I turn it on.  It has always worked fine.  The wifi button on the printer does not light up or turn blue.

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1 REPLY 1

‎08-09-2025 03:57 AM

HP Recommended

@Russ9649, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

If your HP Smart Tank 7300 printer is no longer detecting Wi-Fi and the Wi-Fi light isn’t turning blue, here are some steps to help resolve the issue:

Power Cycle the Printer

  • Turn off the printer.
  • Unplug the power cord from the wall and the printer.
  • Wait for 60 seconds.
  • Plug it back in and turn it on.

This helps reset internal hardware states.

Check Wi-Fi Button Functionality

  • Press the Wi-Fi button on the printer’s control panel.
  • If it doesn’t respond or light up, try pressing and holding it for 3 seconds to toggle Wi-Fi on/off.

If the button still doesn’t light up, proceed to the next step.

Restore Network Defaults

This will reset the printer’s network settings.

  • On the printer control panel, go to: Menu > Settings > Network Settings > Restore Network Defaults
  • Confirm the reset.
  • Wait for the printer to restart.

Reconnect to Wi-Fi

Use the HP Smart App to reconnect your printer:

  • Download or open the HP Smart App.
  • Tap Add Printer and follow the on-screen steps to connect to your Wi-Fi network.

Firmware Update (if accessible)

If the printer connects via USB or Ethernet, check for firmware updates:

  • Go to HP Software and Driver Downloads.
  • Enter your printer model: HP Smart Tank 7300.
  • Download and install any available firmware updates.

Additional Tips

  • Avoid using guest networks or enterprise networks with login portals.

You may refer to this document - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

>HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

 

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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