HP Smart Tank 7602 windows 10 unable to connect to network

[Butch1956]

HP Smart Tank 7602 - cannot connect to network; windows 10 64bit 

[Sneha_01]

Hi @Butch1956,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To resolve the issue of your HP Smart Tank 7602 printer not connecting to your network on Windows 10 (64-bit), follow these detailed troubleshooting steps:

Step-by-Step Troubleshooting Guide:

1. Restart Devices:

• Turn off your printer, router, and computer.
• Wait for about 30 seconds.
• Turn on the router and wait for it to fully boot up.
• Turn on the printer.
• Turn on your computer.

2. Check Network Connection:

• Ensure your printer is within range of your Wi-Fi router.
• Make sure your Wi-Fi network is functioning properly and that other devices can connect.

3. Reconnect the Printer to the Network:

• On the printer's control panel, navigate to the wireless settings.
• Select "Wireless Setup Wizard" and follow the on-screen instructions to reconnect to your Wi-Fi network.
• Ensure you enter the correct Wi-Fi password.

4. Update Printer Firmware:

• Go to the HP Support website and search for your printer model (HP Smart Tank 7602).
• Download and install any available firmware updates for your printer.

5. Install or Reinstall Printer Software:

• Download the latest full-feature software and drivers for your printer from the HP Smart Tank 7602 Drivers Page.
• Run the downloaded file and follow the on-screen instructions to install the software.
• During the installation process, select the option to connect the printer to your network.

6. Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility.
• Follow the on-screen instructions to diagnose and fix network connection issues.

7. Check Firewall and Antivirus Settings:

• Temporarily disable any firewall or antivirus software on your computer.
• Try connecting the printer to the network again.
• If successful, adjust the firewall or antivirus settings to allow the printer through.

8. Manually Assign an IP Address:

• On the printer’s control panel, navigate to "Network Settings" and find the current IP address.
• Enter the printer's IP address in a web browser to access the printer's Embedded Web Server (EWS).
• Go to the "Network" or "Networking" section and manually assign a static IP address to the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support