HP Smart Tank 7605 : gigabit ethernet works only a 100

[_eMa_]

Hi. I have a Hp Smart Tank 7605 with this problem : gigabit ethernet work only a 100 !

I try to replace my ethernet cable  ( cat. 6A ), replace gigabit switch, but nothing 

How I can fix this problem  ?!?

[Sneha_01]

Hi @_eMa_,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Smart Tank 7605 printer is only working at 100 Mbps instead of the expected 1 Gbps (gigabit speed), despite using a Cat 6A cable and a gigabit switch, there are a few steps you can take to troubleshoot and resolve the issue. Here’s a guide to help you:

**1. Check Printer Network Settings

• Access Printer Settings:
  1. Touchscreen: If your printer has a touchscreen, navigate to the network settings or Ethernet settings.
  2. Web Interface: Alternatively, you can access the printer's web interface by entering its IP address in a web browser.
• Verify Ethernet Speed:
  • Look for settings related to Ethernet speed and ensure it’s set to auto-negotiate or explicitly set to 1 Gbps if possible.

**2. Confirm Network Equipment Compatibility

• Verify Switch and Router Ports:
  • Ensure that the ports on your gigabit switch and router are indeed gigabit-capable and functioning correctly.
• Check Network Device Settings:
  • Sometimes network devices (like switches or routers) may have settings that limit ports to 100 Mbps. Make sure these settings are configured for gigabit speeds.

**3. Check Ethernet Cable and Connections

• Verify Cable Specifications:
  • Confirm that the cable is indeed Cat 6A or higher. Cat 6 and Cat 6A should support gigabit speeds, but ensure that the cable is not damaged.
• Inspect Connectors:
  • Check both ends of the Ethernet cable and the connectors for any visible damage or loose connections.

**4. Update Printer Firmware

• Check for Firmware Updates:
  1. Visit the HP Support website and search for your HP Smart Tank 7605.
  2. Download and install the latest firmware update if available. Firmware updates can fix bugs and improve network performance.

**5. Verify Network Adapter Settings

• Printer’s Internal Adapter:
  • Some printers have internal network adapters that might need specific settings or may be limited by design. Consult the printer’s manual or HP support for detailed information on network adapter settings.

**6. Test with Different Network Equipment

• Try a Different Gigabit Switch or Router:
  • If possible, test the printer with a different known-working gigabit switch or router to rule out issues with your current network equipment.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[_eMa_]

Hi @Rachel571

thank you for your reply .

**1. Check Printer Network Settings

From Touchscreen, I can only print a report, nothing else. From web interface, I can not see 1000 but only  set Auto o 100

 

**2. Confirm Network Equipment Compatibility

My network  have a UniFi router with a Cloud Gateway Max with 4X port 2,5 gigabit lan and 2X switch UniFi Flex mini with 4X  port gigabit . I try a second switch. ( TP-LINK gigabit switch ) but same problem . I try a different router ( AVM Fritz!Box 7530 ) but same problem . 

From interface , I have not set negotiations to 100 

**3. Check Ethernet Cable and Connections

my network cable are Cat 6a . I try other brand, but same problem . No damages found

**4. Update Printer Firmware

last firmware is installed

**5. Verify Network Adapter Settings

n\a

**6. Test with Different Network Equipment

same problem

Thanks 

[Sneha_01]

Hi @_eMa_

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support