HP Smart Tank Plus 550 Printer PC Printing Yes, Mobile/Tablet No

[heike6]

My printer: HP Smart Tank Plus 550 printer

Doesn't solve the problem at all. I can print from my PC (both with Windows 10 and Windows 11) without any problems. The Wi-Fi connection is working. The Wi-Fi connection is working on my Samsung Galaxy Tab 8 Ultra and Samsung Galaxy S23 Ultra as well. But for about two months, the tablet and phone have stopped printing. I've uninstalled and reinstalled the apps on both devices. Nothing helps. The printer won't budge. According to the apps, the printer is inactive. When I connect to both PCs, I can print immediately. My tablet and phone are up to date with the latest software.

Löst überhaupt nicht das problem. Per PC (Computer jeweils mit Windows 10 und Windows 11) kann ohne Probleme gedruckt werden. Verbindung über W-Lan steht. W-Lan verbindung über Samsung Galaxy Tab 8 Ultra und Samsung Galaxy S 23 Ultra auch. Aber seit ca. 2 Monaten wird von den Tablet und Handy nicht mehr gedruckt. Apps auf beiden Geräten jeweils Deinstalliert und neu Installiert. Nichts hilft. Drucker rührt sich nicht. Laut Apps, Drucker Inaktiv. Gehe ich an die beiden PC s, kann ich sofort Drucken. Tablet und Handy auf neusten stand in sachen Software.

[heike6]

It's embarrassing that HP only offers English and charges for phone service. It's truly embarrassing and a rip-off. No other provider would allow this.

mein Drucker: HP Smart-Tank Plus 559-Drucker Sorry

Kann leider nur Deutsch.

Schon Peinlich, das HP nur Englisch anbietet und Telefonservice was kostet. Echt Peinlich und Abzocke. Kein anderer Anbieter erlaubt sich sowas.

[Hawks_Eye]

Hi @heike6 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

You're being incredibly thorough in troubleshooting this issue, and that persistence is going to pay off! Since your HP Smart Tank Plus 550 prints fine from your PCs but not from your Samsung Galaxy Tab 8 Ultra or Samsung Galaxy S23 Ultra, let's go through some additional steps to resolve this.

Troubleshooting Steps for Mobile Printing

Check HP Smart App Permissions

• Open Settings → Apps → HP Smart on your mobile device.
• Ensure Storage, Location, and Network permissions are enabled.

Forget & Reconnect the Printer in HP Smart

• Open HP Smart, go to Printers, and Forget Printer.
• Restart your phone and re-add the printer.

Assign a Static IP to the Printer

• Open HP Smart on your PC, go to Printer Settings, and find the IP Address.
• Log into your router and assign a static IP to prevent connection drops.

• HP’s troubleshooting guide for mobile printing issues is available here.

Since your printer is showing as inactive on mobile but works fine on PC, resetting the HP Smart app and assigning a static IP might help. Let me know how it goes—you're handling this issue with great patience! 🚀

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye