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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎04-20-2025 11:31 AM

HP Recommended
Operating System: Microsoft Windows 11

HP Smart Tank Plus, wireless printer went offline, and I can't find how to get it back on-line. This is a new printer

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1 REPLY 1

‎04-22-2025 04:26 AM

HP Recommended

Hi @Karen3421 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds frustrating when a new printer goes offline unexpectedly! Here are some steps to get your HP Smart Tank Plus 651 back online:

 

1. Check Printer Connection Status

  • Print a Network Configuration Page from the printer’s control panel.
  • Look for the IP address under Wireless or Network settings.
  • If the IP address is missing, reconnect the printer to Wi-Fi.

2. Restart Devices in Order

  • Turn off your printer, laptop, and router.
  • Wait 60 seconds, then turn on the router first.
  • Turn on the printer, then the laptop.

3. Reconnect the Printer to Wi-Fi

  • Press and hold the Wireless button on the printer until the Wi-Fi light blinks.
  • Press the WPS button on your router for 3 seconds.
  • Wait for the Wi-Fi light on the printer to turn solid blue.

4. Check Windows Printer Settings

  • Go to Settings > Devices > Printers & Scanners.
  • Click on your printer and select Manage.
  • Ensure Use Printer Offline is unchecked.

5. Run HP Smart’s Diagnose & Fix Tool

  • Open the HP Smart app.
  • Click Diagnose & Fix to automatically troubleshoot common errors.

6. Reset Printer Network Settings

  • Press and hold the Wireless + Cancel buttons for 5 seconds.
  • Reconnect the printer to Wi-Fi using HP Smart.

7. Update Printer Firmware

  • Visit the HP Support website and download the latest firmware update.
  • Install the update and restart the printer.

For additional troubleshooting, check out this HP Support video on fixing offline printer issues in Windows 11. Let me know if you need further assistance! 😊

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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