HP Smart account HP Deskjet 2822e

[LiesbethM]

I have a notebook, OS windows 11, connected to the internet ( by wifi?) Install the new printer HP Deskjet al-In-One 2822e. The installing was OK also wifi.

The only problem is that I could not use tte printer, because I need a HP Smart account, with password. I am not knowing if there is an account. Trying to install a new account failed. How can I solve this product?

[SmithaP · Accepted solution]

@LiesbethM 

Thank you for reaching out to HP Support Community!

HP requires an HP account to activate the printer and use HP Smart features such as printing, scanning, and Instant Ink.

If you cannot sign in or create an account, the printer will appear installed but won’t print. If you're unsure whether an account already exists, try resetting your password with your current email. Go to the HP account login page and select "Forgot Password" to see if a reset link is sent. If you're certain there isn't an existing account, be sure to enter the correct details when creating a new account. Double-check your email address for typos. Use HP's account creation page to sign up for a new account. 

Do let us know if this resolves the issue. We’re available to help if you need anything else.