HP Smart app no longer seems compatible with WIndows 11

[ChristopherV]

    Is the HP Smart App from Windows Microsoft store obsolete?  I used to enjoy this app and used it as recently as a few weeks ago, but after updating my system 

(Windows 11 Pro) and reistalling the app , no matter what I do it cannot find the printer, or any printers for that matter.  Windows has no problem finding the printer and I have no problem printing. I have the color LaserJet printer MFP 281fdw on my local network. Should I just accept the fact that HP Smart app is no longer compatible with the latest version of Windows 11 and move on with my life?  It's a shame I used to like the app. 

[Rainbow23 · Accepted solution]

@ChristopherV

Welcome to HP Support Community. This is a great place to post questions find answers and tips.

Thank you for posting your query, I will be glad to help you.

I understand that your HP Printer is not detected by HP Smart app.

Please follow the steps listed below to uninstall and reinstall HP smart App for windows:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. On your Windows 10 device, go to this link to get the app from the Windows Store, and then follow the on-screen instructions to download and install the app.

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign , and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this link

Let me know if this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ChristopherV]

 I am happy to report that I was finally able to add my printer in the HP Smart App.  

Windows never had any problem finding or utilizing the printer, so it was odd that the app had so much difficulty finding it.

After uninstalling and reinstalling the app it still could not find any printers, but I was ultimately able to add it by providing the IP address. That did the trick. Thank you for your help.

P.S.  Although it does not seem to affect the functionality as the Windows drivers seem to work fine, for some reason the latest driver/software package from the HP website (Windows 11 / LaserJet 281fdw) fails to install. I forwarded an online report to HP, and it returned the message that "unfortunately there is no solution at this time".  This is a strange result for a driver/ software package that was released only a week or two ago. This is something that HP should look into.

Thanks again!

[Rainbow23]

Hi @ChristopherV

You are welcome. Happy to hear that HP Smart app is working.

If you need further assistance, feel free to reach out to us. We will be more than happy to help you.

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead!