• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎11-29-2022 07:07 AM

HP Recommended
Product: HP ENVY 5032 All-in-One Printer
Operating System: iOS

Hi I have recently changed to an Iphone 14 and all of a sudden the I couldn't scan using the HP Smart app.  The printer is connected to my network, my phone is connected but it can't find the printer.  Bluetooth is on as is Location Services.  I have also tried connecting using IP address but that doesn't work either.  I have deleted the app and started again but that hasn't worked.  Can anyone help?

Category:
3 REPLIES 3

‎12-03-2022 04:20 AM

HP Recommended

Hi @Alison8449,

 

Welcome to the HP Support Community. 

 

I'd like to help

 

 Restart the Mac/iPhone and check.

2.) Re-install the HP Smart app.

3.) Try creating a new user account to isolate the issue 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎12-07-2022 02:38 AM

HP Recommended

Hi @Alison8449,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎12-09-2022 02:41 AM

HP Recommended

Hi @Alison8449,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.