HP Smart app stopped working. All I get is the app blue screen. Reinstalled app, still didn't work

[trebor2021]

FPU No. KTR96-64022

Serial No. [personal info removed]

Apparently, the Hp Smart app, cannot connect to the printer. The printer is working. My Laptop is using Windows 10 but cant upgrade to Windows 11.

 I appreciate any help/ insight.

[Dragon-Fur]

@trebor2021 

Welcome to the HP Community --

HP Smart - Windows - Current Version (this writing)

149.1.1056.0

One or more of the following might help...

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- Printer Application - HP Smart – Check / Reset -

Reminder

It is important that every device is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

That might be enough…

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Next,

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

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Next,

Windows

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

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Next,

Open and Check HP Smart

If the HP Smart opens but does not work or hangs partly open:  Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in

Do not start the HP Smart yet

No Joy?

Reset HP Smart Application - Windows

Next,

Reset the HP Smart application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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Still Rubbish

FYI only

If nothing else works – Consider --

Uninstall the HP Smart app from your Windows computer > Restart the computer and log in

AND

While connected to the same (home / office) network as your computer,

Uninstall the HP Smart app from other device(s) on your network

After the app is removed > Restart the device (for example, iPad, iPhone)

Next,

Repeat for each mobile device where you want to install the HP Smart application:

Install the HP Smart app on the mobile device

Start HP Smart app > Sign into the app > Add printer(s)

Next,

Restart the computer and log in

Install a fresh copy of the HP Smart application for Windows

Example / Illustration - HP Smart - Windows - App Reset / Check / (Re)Install

HP_Smart_Win_Apps_Reset_2

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY Photo 7855 All-in-One Printer  

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