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Common problems for Connectivity Issues
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Locked

‎03-24-2024 07:26 PM

HP Recommended
Product: HP OfficeJet 4652

I recently changed my wifi password. I got my printer reconnected to the network and I can print by sending an email to the printer's address, but the HP Smart App can't find the printer on my computer or my phone. The printer is on and clearly connected to the network. My computer and phone are both on the same network as the printer. I've confirmed all this multiple times, but the HP Smart app (which never works very well anyway) can't find it.

 

Not sure this will make a difference, but when I search for printers in the app, it has my printer listed, but says it's offline and the IP address it has for the printer is wrong.

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