HP Smart cannot see printer and cannot connect to different wifi

[RICHIEBOY]

Running latest Mac OS release.
Tried all factory resets etc but cannot get HP Smart to find this printer.  The MAC OS will not let me connect it via USB.  Stuck!

[Kuroi_Kenshi]

Hi @RICHIEBOY,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Uninstalling HP Software

Uninstall the current HP print driver and install the HP Smart app to set up and use the printer.

Download and install HP Easy Start from 123.hp.com/setup.

From the HP Easy Start drop-down menu, select Uninstall HP Software.

Follow the prompts to uninstall all HP software.

Download and open the HP Smart app from HP Smart - Mac App Store (in English), and then follow the prompts to set up your printer.

2. Resetting the Printing System

Resetting the printing system on a Mac can resolve problems such as print jobs stuck in the queue, connection issues, and incomplete driver setups.

Click the Spotlight icon , and then search for and open Printers & Scanners.

Right-click or click while pressing Control in the Printers list, and then select Reset printing system to complete the reset.

Restart the printer.

Click Add Printer, Scanner, or Fax or the Add button , select your printer in the list, and then click Add.

3. Using HP Smart App

For scanning setup issues, you can use the HP Smart app with additional capabilities to configure scan settings:

1. Download the HP Smart app from the App Store.
2. Open the HP Smart app and follow the setup prompts.

4. Manual Connection

If using the HP Smart app doesn't resolve the issue, you can try manually setting up the printer using the IP address:

1. Open System Preferences and click on Printers & Scanners.
2. Click Add Printer, then select your printer in the Default tab or enter the IP address in the IP tab.
3. Choose HP LaserJet Professional from the Use drop-down menu and click Add.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @RICHIEBOY,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Uninstalling HP Software

Uninstall the current HP print driver and install the HP Smart app to set up and use the printer.

Download and install HP Easy Start from 123.hp.com/setup.

From the HP Easy Start drop-down menu, select Uninstall HP Software.

Follow the prompts to uninstall all HP software.

Download and open the HP Smart app from HP Smart - Mac App Store (in English), and then follow the prompts to set up your printer.

2. Resetting the Printing System

Resetting the printing system on a Mac can resolve problems such as print jobs stuck in the queue, connection issues, and incomplete driver setups.

Click the Spotlight icon , and then search for and open Printers & Scanners.

Right-click or click while pressing Control in the Printers list, and then select Reset printing system to complete the reset.

Restart the printer.

Click Add Printer, Scanner, or Fax or the Add button , select your printer in the list, and then click Add.

3. Using HP Smart App

For scanning setup issues, you can use the HP Smart app with additional capabilities to configure scan settings:

1. Download the HP Smart app from the App Store.
2. Open the HP Smart app and follow the setup prompts.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,