HP Smart cannot see printer and cannot connect to different wifi

[RICHIEBOY]

Running latest Mac OS release.
Tried all factory resets etc but cannot get HP Smart to find this printer.  The MAC OS will not let me connect it via USB.  Stuck!

[Kuroi_Kenshi]

Hi @RICHIEBOY,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Uninstalling HP Software

Uninstall the current HP print driver and install the HP Smart app to set up and use the printer.

Download and install HP Easy Start from 123.hp.com/setup.

From the HP Easy Start drop-down menu, select Uninstall HP Software.

Follow the prompts to uninstall all HP software.

Download and open the HP Smart app from HP Smart - Mac App Store (in English), and then follow the prompts to set up your printer.

2. Resetting the Printing System

Resetting the printing system on a Mac can resolve problems such as print jobs stuck in the queue, connection issues, and incomplete driver setups.

Click the Spotlight icon , and then search for and open Printers & Scanners.

Right-click or click while pressing Control in the Printers list, and then select Reset printing system to complete the reset.

Restart the printer.

Click Add Printer, Scanner, or Fax or the Add button , select your printer in the list, and then click Add.

3. Using HP Smart App

For scanning setup issues, you can use the HP Smart app with additional capabilities to configure scan settings:

1. Download the HP Smart app from the App Store.
2. Open the HP Smart app and follow the setup prompts.

4. Manual Connection

If using the HP Smart app doesn't resolve the issue, you can try manually setting up the printer using the IP address:

1. Open System Preferences and click on Printers & Scanners.
2. Click Add Printer, then select your printer in the Default tab or enter the IP address in the IP tab.
3. Choose HP LaserJet Professional from the Use drop-down menu and click Add.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @RICHIEBOY,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Uninstalling HP Software

Uninstall the current HP print driver and install the HP Smart app to set up and use the printer.

Download and install HP Easy Start from 123.hp.com/setup.

From the HP Easy Start drop-down menu, select Uninstall HP Software.

Follow the prompts to uninstall all HP software.

Download and open the HP Smart app from HP Smart - Mac App Store (in English), and then follow the prompts to set up your printer.

2. Resetting the Printing System

Resetting the printing system on a Mac can resolve problems such as print jobs stuck in the queue, connection issues, and incomplete driver setups.

Click the Spotlight icon , and then search for and open Printers & Scanners.

Right-click or click while pressing Control in the Printers list, and then select Reset printing system to complete the reset.

Restart the printer.

Click Add Printer, Scanner, or Fax or the Add button , select your printer in the list, and then click Add.

3. Using HP Smart App

For scanning setup issues, you can use the HP Smart app with additional capabilities to configure scan settings:

1. Download the HP Smart app from the App Store.
2. Open the HP Smart app and follow the setup prompts.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[RICHIEBOY]

This seems aimed at a PC - I am trying to use this with a mac.  It cannot find it, even when downloading the HP Smart App

[Garp_senchau]

@RICHIEBOY, Welcome to HP Support Community,

Thank you so much for posting your query! My colleague is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

Remove Existing Printer Profiles:
Go to System Preferences > Printers & Scanners, select your printer (if listed), and click the minus (–) button to remove it.

Add the Printer Manually (via IP):
If the printer is on your network:

Go to System Preferences > Printers & Scanners > +

Click the IP tab

Enter your printer’s IP address (you can find it on the printer’s control panel or print a network configuration page)

Use HP Jetdirect - Socket for protocol

macOS may auto-select the driver; if not, choose "HP Color Laser 150" from the list

Install HP Easy Start
Try downloading HP Easy Start from HP’s site. 

HP Easy Start Software and Driver Downloads | HP® Support

USB Connection Issue:
macOS Monterey and later can be picky with some HP USB drivers. Make sure you’re using a USB-A to USB-B cable (not USB-C without an adapter). Also, check System Information > USB to see if the printer is even detected physically.

I truly hope these steps help get things back on track. If you have any questions or need any further clarification, just let me know – I’m happy to guide you through it and make sure everything works perfectly.

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,