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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Welcome to the HP Community Forum.
@Goidsie wrote:Product: HP OfficeJet Pro 7740 Wide Format All-in-One PrinterOperating System: Microsoft Windows 11HP Smart set printerstatus on "unknow". With a second laptop on the same network, is the printer status well detected and normal worked. I can print without any problem. Only scanning isn't possible. how can help me to find the solution ?
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
Consider
Restart everything, including the router that controls your network.
No Joy?
Reset the HP Smart Application
Reset the HP Smart application - This action removes the app data.
Open Settings > Apps > Apps and Features
Search and Find HP Smart in the apps list
Open Advanced options > Reset the app
Restart the computer and log in
Open HP Smart > Sign in > Add Printer(s)
If the app Reset does not work
Consider
Uninstall the HP Smart App from Settings > Apps > Apps and Features
Restart the computer and log in
“Get” a new copy of the HP Smart application from the Microsoft Store
Open HP Smart > Sign in > Add Printer(s)
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HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet Pro 7740 Wide Format All-in-One Printer series
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
HP Recommended
Welcome to the HP Community Forum.
@Goidsie wrote:Product: HP OfficeJet Pro 7740 Wide Format All-in-One PrinterOperating System: Microsoft Windows 11HP Smart set printerstatus on "unknow". With a second laptop on the same network, is the printer status well detected and normal worked. I can print without any problem. Only scanning isn't possible. how can help me to find the solution ?
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
Consider
Restart everything, including the router that controls your network.
No Joy?
Reset the HP Smart Application
Reset the HP Smart application - This action removes the app data.
Open Settings > Apps > Apps and Features
Search and Find HP Smart in the apps list
Open Advanced options > Reset the app
Restart the computer and log in
Open HP Smart > Sign in > Add Printer(s)
If the app Reset does not work
Consider
Uninstall the HP Smart App from Settings > Apps > Apps and Features
Restart the computer and log in
“Get” a new copy of the HP Smart application from the Microsoft Store
Open HP Smart > Sign in > Add Printer(s)
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet Pro 7740 Wide Format All-in-One Printer series
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
3
0
0
HP Recommended
HP Recommended
Excellent.
You are most welcome.
Happy printing.'
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
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