HP Smart keeps having error that printer is not connected

[Elegant_Kariel]

Why does the HP Smart app keeps saying that the printer is not available or not connected when I try to print or scan? Especially using the scan function. What's supposed to take 3 minutes have turned to a 10 minute task for each scan. This is so inefficient. For example, I just scanned one document on the glass. In the next scan, I put documents in the feeder and clicked on the same "scan" function through the HP Smart app. The error now pops up when it just worked like less than 1 minute ago!! I am very disappointed with the HP Smart. I won't recommend this printer and HP Smart application to anyone as a result of this. Also, I am using this for work too.

[Raj_05]

Hi @Elegant_Kariel,

Welcome to HP Support Community. 

 
Thank you for posting your query, I will be glad to help you.

If HP Smart is repeatedly showing an error that your printer is not connected, there are a few things you can try to troubleshoot the issue.

• Check the printer's connection: Ensure that your printer is properly connected to your computer or mobile device, and that the cable or wireless connection is stable. If your printer is wireless, make sure it's connected to the same Wi-Fi network as your computer or mobile device.
• Restart the printer: Try turning off your printer, unplugging it, and then plugging it back in and turning it back on again. This can often resolve connectivity issues.
• Restart the HP Smart app: Close the HP Smart app on your computer or mobile device and then reopen it. This may refresh the connection and resolve the error.
• Update the printer and HP Smart software: Check for any available updates for your printer and the HP Smart app. Updating the software can often fix bugs and improve connectivity.
• Reinstall the HP Smart app: If the above steps don't work, try uninstalling and then reinstalling the HP Smart app on your computer or mobile device. This can often resolve software-related issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support