HP Smart online site signed in ok but says cannot connect to printer

[gebhardt1999]

I have always been able to view my printer when I am signed in to HP Smart but it is now continually saying "Unable to connect to the printer. Check your connection and try again later." My printer is connected to wifi, the lights are solid blue and white as applicable. It is printing fine. I do not understand why I cannot now see my printer online. 

[Nal_NR]

Hi @gebhardt1999,

Welcome to the HP Support Community. 

I'd like to help!

Have you done any changes to your printer software or router?

Meanwhile, try the following from this document and see how it goes. 
 

You may also refer to this document here

Update firmware

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @gebhardt1999

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[JimboGSD]

Hello Thanks for getting back to me. However the Printer remains stubbornly evasive. I have the purple light at the front as I should but no matter what I do the PC cannot recognise the printer or should I say it will not connect to the internet via wifi. I have now plugged a hard wire USB cable in and asked the PC to add the printer and it still will not show up in the Windows settings.