HP Smart problem with Chrome

Chris_B · ‎01-01-2025

Several of us posted about HPSmart failing to log on when Chrome is the browser in this thread.

https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/Cannot-Log-In-to-HP-Smart-account...

The problem remains. I just spent quite a lot of time when HPSmart failed to log on with the error message:

https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/Cannot-Log-In-to-HP-Smart-account...

I solved it in the manner of my final 2 posts on that thread, but it involved starting the log-in via Chrome (as my default browser) and then copying the URL into Edge to complete the login. Can I suggest HP investigates the issue with Chrome and sorts it out?

In general I find HPSmart a rather clunky app, but I have to use it to get the functionality I have bought with my printer.

Sneha_01 · ‎01-02-2025

Hi @Chris_B

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering an issue with the HP Smart app failing to log in when using Google Chrome as your browser, which has been discussed in various forums, including the thread you linked. While you're able to work around the issue by switching to Microsoft Edge, the root cause likely lies with the interaction between HP Smart and Chrome, which could involve browser settings, extensions, or issues within Chrome's handling of the HP Smart login process.

Here are some suggestions and potential fixes you could try to resolve the issue with HP Smart on Chrome:

1. Clear Chrome's Cache and Cookies

Sometimes, corrupted cache or cookies can interfere with logging into websites and services. Try clearing them in Chrome:

Open Google Chrome.
Click on the three dots (menu) in the top-right corner and go to Settings.
Scroll down and click on Privacy and security.
Select Clear browsing data.
Choose Cookies and other site data and Cached images and files, then click on Clear data.
After clearing, restart Chrome and try logging into HP Smart again.

2. Disable Browser Extensions

Certain browser extensions, especially those related to privacy, security, or ad-blocking, can interfere with web login processes. Try disabling extensions in Chrome:

Open Chrome and click on the three dots (menu) in the top-right corner.
Go to More tools > Extensions.
Disable extensions by toggling the switch next to them, especially those related to privacy or security.
After disabling the extensions, try logging into HP Smart again.

3. Update Chrome to the Latest Version

Ensure you're using the latest version of Chrome. Outdated versions can sometimes cause compatibility issues.

Open Chrome and click the three dots (menu) in the top-right corner.
Go to Help > About Google Chrome.
Chrome will automatically check for updates. If there's an update, it will install automatically.
Restart Chrome after the update and try logging into HP Smart again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

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Sneha_01- HP support

Chris_B · ‎01-02-2025

Rachel

Thanks for your helpful suggestions. At present HP Smart is behaving properly (I.e. it automatically logs in when I start the app). I suspect it has a time-out so as to require a new login after a certain period of time, which on past experience might be as long as 8 months. So, since it logs in automatically without any further intervention, I cannot test whether these steps will solve any recurrence of the problem. When and if it does misbehave again I will try them before I use my workaround.

Of those, I have Chrome set to auto-update, so that would not have been the issue.

Of the extensions that I use (Bitdefender antitracker, DuckDuckGo privace essentials and Google docs offline) I had already excluded the hp login site in DuckDuckGo , so I doubt that was the culprit.

I have not cleared the cache recently.

Again, thanks for your help.

Sneha_01 · ‎01-05-2025

Hi @Chris_B,

Thank you so much for your response. I am glad the issue is resolved.

Is there anything else that I can help you with today?

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!