HP Smart software cannot find printer after new router despite printer being connected to wifi

[NYNed]

After changing routers, I reset the printer connection to wifi and I can print to it using the HP Smart option on my phone and iPad.  I can also print using my Macbook Pro. I cannot get the HP Smart software, however, to find the printer either by using the search function or the IP address. I have done the things suggested by the software several times, including restarting, etc. but to no avail.  I would like to use the HP Smart software option but it no longer works to find my printer.

[Nal_NR]

Hi @NYNed,

Welcome to the HP Support Community. 

I'd like to help!

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, let's update the printer driver from here: Software and drivers for HP OfficeJet Pro 9015 All-in-One Printer, and also you can try later HP Smart server might be busy or broken. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Nal_NR]

Hi @NYNed,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @NYNed,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us