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‎05-06-2025 02:31 PM

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer

While trying to solve my HP Printer problem, you're HP Support sent me to a company titled

CYBER HELP TECH SOLUTIONS

This company is a fraud. They tried to sell me an antivirus software costing from $817 to $980 to fix my Mac computer so it would talk to my HP printer.  Luckily I was able to see their folly

1 REPLY 1

‎05-07-2025 09:42 AM

HP Recommended

Hi @CBS48 

 

Welcome to the HP Support Community!

 

It’s good that you caught this before falling for their scam. 

 

Cyber Help Tech Solutions has been flagged by multiple users as a fraudulent company posing as HP support. 

They seem to trick users into believing they are official HP representatives, then attempt to sell overpriced antivirus software or unnecessary services.

 

What You Can Do Next

  • Report the Scam: HP has an official Fraud Alert page where you can report scams like this.
  • Avoid Giving Remote Access: If they asked you to install software or share personal details, change your passwords and run a security scan.
  • Contact HP Directly: Use HP’s official support page to ensure you’re speaking with real HP representatives.

HP has acknowledged that scammers sometimes spoof their support numbers, so always verify that you’re on an official HP website before proceeding. 

Let me know if you need any help with your HP product.

 

Take care, and stay fantastic! 

 

Regards, 

Hawks_Eye

 

I'm an HP Employee.


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