HP Tango X unable to connect and orange flashing light

[Corinne91]

I am writing this on behalf of my mother-in-law. She has had a HP Tango X printer for just over a year so it is out of warranty. It was printing fine and she had an instant ink subscription. Her internet provider changed her router and she was unable to connect it to the new router. I tried also (for hours) and then did a factory reset as was suggested on a post online (we were desperate).

Now we cannot get it to do anything. If I try to connect to it, it says that the printer is offline. There is an orange flashing light at the front and the information light is flashing orange. It is looking like we will need to get another printer.This seemed like a perfectly good printer until you have to change wireless networks, which seems ridiculous. I can see that this printer has now been discontinued which could tell me something...

Has anyone else had this problem and resolved it or knows a way to resolve this? Thanks

[Betty0610]

@Corinne91

Welcome to the HP Support Community.

I'd be happy to help.

Is this the reset you tried?

With the ink door open, press and hold the Wi-Fi and Power buttons for at least three seconds.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Corinne91]

Yes, it was the reset.

I tried it again and afterwards, the info light and light at the front (on top) still flash orange.

[Betty0610]

Is the new Wi-Fi on 2.4 or 5GHz? Also, are the other devices in the house connecting to the new router?

[Corinne91]

I'm not sure about this for my mother-in-law. However, I took it home and tried it with my own 2.4GHz router. But the problem now is not so much about connecting to the wireless but rather it is not possible to get the printer to do anything because of the orange flashing lights. You cannot get it into setup mode. 

[Corinne91]

And she was able to connect other devices to the new router

[Kumar0307]

@Corinne91

To resolve the blinking light issue, kindly refer to - Blinking Lights

You may use the WPS button to connect the printer.

Kindly follow the steps mentioned in this document -  Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

• Make sure the printer and the PC are connected to the same wireless network. 
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

You may also refer to - HP printer setup (Wi-Fi network) and HP printer setup (HP Smart app)

Use the HP Smart app to print.

Let me know how it goes.

[Corinne91]

Thanks.

The blinking lights I have are not mentioned in this link. It is the information light and the ink door light that both flash orange.

[sandytechy20]

@Corinne91

Did you try to connect the printer using WPS as mentioned in the above post?

[Corinne91]

Yes, it does not work. The blue bar does not flash.

I will have to give up on this now. I am stuck with a useless printer. My mother-in-law has now gone and bought a new one. But not a HP.