HP Tango connects to wifi, but doesn't show up on list

[UrbanWarrior]

Hi,

I've had this HP Tango printer since March. it has worked fine at two locations, two wifi networks, no problems at all.

When we came back home to the first wifi network it connected to, the computers could not connect to the printer.

I reset the internet connection on the HP Tango (several times) and it seems to connect to the wifi just fine. The app gave a  connection confirmation.

In the print queue, however, it shows up as "not connected". 

So I deleted it from the printer list in the hope of reconnecting it, now my computer cannot find the printer at all.

The printer, though seemingly connected successfully to the wifi, also does not show up on the list on the HP Smart app, either.

We have tried reconnecting the printer to the wifi, restarting (printer and computer).

Nothing on any help FAQ list has been helpful either.

Please advise. We are out of ideas.

[ShlomiL · Accepted solution]

Hi,

Please Print a Wireless Network Test Results page and evaluate the results:

https://support.hp.com/hk-en/document/c06069753

May you see any error or alert indicated at the header of the printed report (The last page printed)?

Shlomi

[UrbanWarrior]

No errors listed, but apparently doing this broke loose something that was stuck because after doing this, the printer showed up on the list of available printers and now connects to computers just fine, and prints.

Thank you.