HP Tango offline and can't add in printer Mac monterrey

[Maudesty]

Hi. I've followed and tried all the setups but can't get it to work with this new update for Monterey. HP Tango is offline and I've reset it so many times. It's not working. Tried to add it to the printer set up but can't find it and even put the IP address nothing. Any one knows a fix for this?

Thanks,

[Kumar0307]

@Maudesty, Welcome to the HP Support Community! I’m here to help.

I see that the printer is offline and not connected to the Mac.

• How far is the printer located from the WiFi router?
• Restart the router, the printer, and the Mac
• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

If the printer is not connected to the wireless network, refer to - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

Use the HP Smart app to print. Download it from the App Store.

If this does not help, install the printer using Airprint driver(recommended)

Check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. 

4.) Click the plus sign click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

Note: Select "Bonjour multifunction" under kind while installing.

Try printing.

Hope this helps! Let me know how it goes. 

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