HP Tango will not connect to wi-fi

[jtn1]

I recently got a new ISP and router. My HP Tango refuses to connect to it. 

When I go through the HP Smart App (on Windows or on Android), I do "Set up a new Printer" and I see the Tango ready for setup, then I tell it my wi-fi name and password, and it says it can't connect. 

Things I've tried:

- Factory resetting the Tango

- Resetting the Router

- Connecting via WPS (printer still never finds the network)

- Changing my Router settings to enable "Smart Connect" which should allow devices to connect to the right band.

- Completely disabling the 5ghz band on my router so that only the 2.4ghz band was available.

- Printing via Wi-Fi Direct (might be a different issue, but I got it to show up on my Android and pressed the confirmation on the printer and it still says "Printer Unavailable")

- Ensuring Drivers are up to date

None of these have changed anything. Right now the printer has it's two upper lights on and it's main light is blinking twice and then moving from the center to the edges. All Blue.

[sandytechy20]

@jtn1

Welcome to the HP support community.

I understand that you are unable to connect the printer to wifi, I am glad to assist you.

As you have tried most of the troubleshooting steps and the issue still persists, 

This might require one on one interaction to fix the issue.

I am sending you a private message with teh steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.