HP app not working

[FrustratedSti11]

The HP app keeps dropping my printers.  Now two of my printers don't even show up (out of 3 HP printers).  Can I just remove the app altogether and reload my printers and not even use the app?

[Nal_NR]

Hi @FrustratedSti11,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you made any changes to your printer software or hardware/

Yes, try uninstalling and reinstalling the HP smart app and re-add printers and see how it goes. 

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart

Hope this helps! Keep me posted. 

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