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‎11-05-2020 08:48 AM

HP Recommended
Product: Officejet PRO 8600
Operating System: Microsoft Windows 10 (64-bit)

Hello.  Yesterday the printer started up on it's own and printed the page below.  I did not request this.  Is HP now setting up stuff without my permission?  I do not like this one bit. 

 

web connect setup.jpg

Category:
8 REPLIES 8

‎11-18-2020 03:01 PM

HP Recommended

Hello?   Anyone home? 

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‎11-25-2020 04:46 AM

HP Recommended

@gtmalone, Welcome to the HP Support Community!

 

That is web-services. If you do not want it to be enabled on the printer, you may turn it off. It could have enabled when the latest firmware was installed on the printer.

Click here to know how to turn off web services.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎12-01-2020 11:52 AM

HP Recommended

Thanks for the reply.

 

I turned off web services on the printer after the email was received. The problem I have is HP setting up something for my printer without prior notice. I don't want or need to have an email addr for the printer and certainly don't want HP or anyone setting up something like this without my consent or prior notice.

 

 

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‎12-02-2020 12:15 AM

HP Recommended

@gtmalone

 

I understand. HP cannot make changes to your printer. HP can only push updates and that will be installed only if it is allowed by the user in printer settings when it is set to 'Automatic'.

Once you disable web services, you will have to do it manually.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎12-04-2020 01:06 PM

HP Recommended

I understand about software and firmware updates on the printer. That's not the issue.

 

Why did HP set up the email addr for my printer WITHOUT my consent? 

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‎12-07-2020 04:01 AM

HP Recommended

@gtmalone

 

When web services are ON, it automatically assigns an email address to the printer. I will forward your feedback to the respective team at HP.

 

For more info on ePrint, refer to this document.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎12-10-2020 09:22 AM

HP Recommended

I understand your reply but the point is HP shouldn't do that with permission.  Additionally, I've had the printer for over 6 years add apparently web services has been on all that time. Why is HP just now setting this up?  It doesn't make any sense.

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‎12-11-2020 12:12 AM

HP Recommended

@gtmalone

 

I understand your concern and will forward it to the respective team at HP and work on it.

 

Keep me posted for any other assistance. 

KUMAR0307
I am an HP Employee

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